Privacy Policy

Introduction

Kerala Guardian ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management services and platform.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Property details and location information
• Payment and billing information
• Emergency contact information
• Documents you upload to our document vault
• Communications with our team

Automatically Collected Information

When you use our platform, we automatically collect:

• Device and browser information
• IP address and location data
• Usage patterns and preferences
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information to:

• Provide and maintain our property management services
• Process transactions and send related information
• Send inspection reports, updates, and notifications
• Respond to your inquiries and provide customer support
• Improve our services and develop new features
• Comply with legal obligations

Information Sharing

We may share your information with:

• Service Providers: Third-party vendors who assist in our operations (e.g., payment processors, cloud storage)
• Property Service Vendors: Contractors and service providers who perform work on your property (limited to information necessary for service delivery)
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Secure cloud storage (AWS S3 / Backblaze B2)
• Access controls and authentication
• Regular security assessments

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability

To exercise these rights, contact us at hello@keralaguardian.com.

International Transfers

As we serve clients globally (particularly NRIs), your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: hello@keralaguardian.com
• Phone: +91 623 888 8687